020 8178 8166
info@ijtraveltours.com
Office 749, 85 Dunstall Hill, Wolverhampton, WV6 0SR, UK

Privacy Policy

Your Privacy Matters to Us

At IJ Travel Tours, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Make a booking or inquiry
  • Subscribe to our newsletter
  • Contact our customer service
  • Leave reviews or testimonials

Personal information may include:

Identity Data

Name, date of birth, passport number

Contact Data

Email, phone, address

Travel Data

Travel preferences, special requests

Financial Data

Payment details (secure processing)

Technical Data

IP address, browser type, cookies

Sensitive Data: We may collect health information for special assistance requests (wheelchair, medical conditions) but only with your explicit consent.

2. How We Use Your Information

Process Your Bookings

Booking confirmations, tickets, invoices, and itinerary updates

Customer Support

Respond to questions, handle cancellations and modifications

Legal Compliance

ATOL, CAA requirements, anti-fraud obligations

Marketing (with consent)

Promotional offers, newsletters, travel inspiration

Website Improvement

Analyze usage, improve user experience

3. Legal Basis for Processing

4. Information Sharing

We do not sell your personal information. We may share your information with:

International Transfers: Your information may be transferred to countries outside the UK. We ensure appropriate safeguards are in place.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content.

6. Data Security

We implement appropriate security measures including SSL/TLS encryption, access controls, secure storage, regular audits, and staff training. Payment processing is PCI-DSS compliant.

7. Data Retention

  • Booking Records: 7 years (legal and tax requirements)
  • Customer Inquiries: 2 years after resolution
  • Marketing Data: Until you unsubscribe or request deletion
  • Website Analytics: 26 months (Google Analytics)

8. Your Rights

Under UK GDPR, you have the following rights:

Right to Access
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to Object

To exercise your rights, contact us at info@ijtraveltours.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. For bookings involving children, we only collect child's name, date of birth, and passport details required for travel.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please read their privacy policies before providing any personal information.

11. Marketing Communications

You can opt-out of marketing emails at any time by clicking the "unsubscribe" link or contacting us. Transactional emails related to your bookings will still be sent.

12. Data Breach Notification

In the event of a data breach, we will notify the ICO within 72 hours and affected individuals if required.

13. How to Complain

If you have concerns about how we handle your data, you can lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk. We would appreciate the opportunity to resolve your concerns first.

14. Updates to This Policy

We may update this privacy policy from time to time. Significant changes will be notified by email or website notice.

15. Contact Us

If you have questions about this privacy policy, please contact us:

IJ Travel Tours
Office 749, 85 Dunstall Hill, Wolverhampton, WV6 0SR
Last Updated: March 2026

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